HR TRENDS
Digital HR that reconciles the employee experience, security and digital sobriety: 3 questions for Nicolas Hoehne, HRIS Director at Samsic Group
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Can you tell us how Samsic Group is digitizing its HR?
In 2020, HR at the Samsic Group, which employs 113,000 people worldwide and 73,000 in France, went fully digital with completely paperless solutions. This has enabled us to focus on our core business, expertise and the field. Today, tools help us to better understand the service we provide our employees, and to focus on people, who are the cornerstone of our business, thanks to an optimized employee experience. HR processes are often digitized to improve performance and process information faster. Automation, for example, enables payroll to be processed industrially and we can thus focus on supervision rather than data entry. Above all, our aim was to strengthen our ties with our internal customers by modernizing our services in line with their needs.
Since the development of remote working, cybersecurity has become a crucial issue. What steps have you taken to improve your HR information system?
Most of our employees are based at our customers' sites. They have no company e-mail address or telephone number. Our challenge was to determine how to enable them to connect remotely and use our HR platforms and tools to ensure communication and maintain their sense of belonging to our company. The more HR uses different tools, the more difficult it is to make them accessible to everyone and to develop remote use. We have secured all our data using an encryption system, and completely overhauled our data exchange system within our application ecosystems.
There is a lot of talk about Digital sobriety. What does this mean for HR?
We now have an HR ecosystem with about fifty different applications. We asked ourselves whether it was really useful for HR productivity and performance to increase the number of applications.
We analyzed our ecosystem of solutions to determine how the data flows. We found, for example, that it wasn't necessary to send all the information to all the systems and that certain modules/options were hardly ever used. HR strategy helps to support transformation, both digital and ecological, since Green IT, responsibility and digital sobriety are now required.
