Multi Canal



UXThe User Experience at the heart of the HRIS

Employees today are used to the flexibility and ease of use of applications in their daily life and are looking for the same in the tools and solutions provided in the workplace.

The new HR tools and solutions will thus be more user friendly and efficient and offer search engines similar to Google to gain access to all types of information and applications as well as provide greater personalized services.

HR is also now managing a new way of interacting through the use of systems that have learned to communicate in normal language; systems that are available 24/7: chatbots. In tomorrow’s HRIS, these chatbots could ensure a first level of instant response. There would be chatbots specifically designed for HR professionals and bots capable of interpreting the customer's request and interacting with the company’s systems.

New multi-channel usesNew multi-channel uses

Today, Generation C (the connected generation) expects a company’s information systems and tools to also be available on mobile terminals so they can use them quickly and often anywhere they want. Mobile use is becoming rapidly available in HR for recruitment, administrative management and talent management.

The HRIS of tomorrow could offer an optimal user experience tailored to each type of terminal according to the context, to ensure a smooth experience for the employee. Employees could also be allowed to use their own devices.

The current trend of connected devices (IoT or Internet of Things) raises the question of the type of HR data obtained, its use and whether this complies with rights and ethics.

The ‘extended’ HRIS and data governanceThe ‘extended’ HRIS and data governance

The new major challenge for an ‘extended’ HRIS would be to mine new pools of data internally (desktop and communication applications, production applications, internal social media) and externally (external social media, job sites, storage platforms or platforms designed for employee rights).

The HRIS of tomorrow will thus allow you to include and share data stored elsewhere in the company as well as data stored externally, both private and public.

Urbanization and interoperabilityUrbanization and interoperability

Urbanization and interoperability are essential for ensuring the consistency and optimization of the extended and continuously expanding HRIS. Interfaces are changing with Web services and APIs transforming information systems into service platforms. Managing master data and databases has become strategical.

The HRIS of tomorrow will allow old and new HR solutions to exist within a shared platform and architecture. Rapid deployment and easy upgrades will be possible.