Adoption tool Solution
Shortways
The Shortways Assistant is the digital adoption platform that will guide employees on Sopra HR solutions!
The Assistant allows to communicate with employees and train them on processes and data entry directly from the user interface.
How does it work? Shortways Assistant displays step-by-step instructions, notification bubbles or context-sensitive FAQs integrated into Sopra HR screens.
The result? Your employees are more efficient and better trained in their digital applications. Quickly and easily, without having to go through the IT support!
Guide users step by step
The step-by-step instructions guide users when performing tasks in the application (accessing or inputting data, for example). Users have the opportunity to discover the features directly via the interface in just a few minutes.
The advantage:
Say goodbye to long complicated user manuals and digitize your procedures using interactive tutorials.
Notification bubbles
Communicate effectively. Inform employees of the latest news (start of an interview campaign, reminder of deadline for entering leave, new versions of the application, etc.) directly in their software.
The advantage:
Keep the community of users up to date with more than just a newsletter. Provide info in the right place, at the right time, to the right people!
Support requests: make your user support more fluid
Users can enter a context-based support request directly in their software. They can even insert a screenshot! The request is sent by email to the support team or to the ITSM ticketing tool.
The advantage:
It takes just three clicks to open a ticket! The support is more fluid and users are satisfied with the response time.
